There’s a certain subset of techies who think because they speak a certain language, everyone else must. And that everyone else has the tools they have and know how to use them.
I point out and give screen shots of an issue that I’m told doesn’t exist and then they say, oh yeah… I can replicate that — you should approach it with XYZ. And then give incorrect links and useless information on top of jargon that means nothing to your average joe. And then there is the feel of “don’t call us, we’ll call you…maybe.” Actually, I know just enough to be dangerous and it was all babble to me. Imagine if a person seeing support was unfamiliar with these kinds of things? Absurd.
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